Lancaster Privacy

1. Information Lancaster Collects

Lancaster collects and processes various categories of personal data, including:

2. How Lancaster Uses Your Information

Lancaster uses your personal information for the following purposes:

• Lancaster Service (Contract Execution):
  • Processing and managing Lancaster vehicle rental bookings and agreements. Confirming your identity and that you meet Lancaster rental criteria. Coordinating vehicle collection and return procedures. Processing payments and handling deposits and associated charges.
• Lancaster Customer Communication (Legitimate Interest/Contract Performance):
  • Sending reservation confirmations, schedule updates, and key rental details for Lancaster bookings. Responding to your questions and handling customer support requests. Notifying you of changes to Lancaster's services or policies.
• Lancaster Marketing (Consent/Legitimate Interest):
  • Sending promotional offers, newsletters, and service updates from Lancaster where you have given consent or where Lancaster has a legitimate interest. You can opt out at any time.
• Lancaster Service Improvement (Legitimate Interest):
  • Reviewing website activity to improve user experience and functionality. Conducting research to improve Lancaster's vehicle fleet and services.
• Lancaster Compliance (Legal Requirement):
  • Complying with legal, regulatory, and tax requirements for Lancaster. Preventing fraud and protecting the security of Lancaster's services. Resolving disputes and enforcing Lancaster's terms and conditions.

3. Lancaster Information

Lancaster may share your personal information with:

• Lancaster Providers: Third-party companies that assist Lancaster in delivering its services, such as payment processors, IT support providers, and maintenance services. These providers are contractually bound to protect your data.

Lancaster does not sell your personal information to third parties for marketing purposes.

4. Lancaster Security

Lancaster implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments. Still, no internet transmission or electronic storage can be guaranteed to be completely secure.

5. Lancaster Retention

Lancaster retains your personal information only as long as necessary to fulfill the purposes for which it was collected, including meeting legal, accounting, or reporting requirements. Retention periods vary depending on the type of information and the processing context.

6. Your Lancaster Rights

Under UK data protection law, Lancaster customers have the following rights:

• Right of Access — Lancaster: Request a copy of the personal information Lancaster holds about you.

To exercise these rights, please contact Lancaster using the details below.

7. Cookies and Analytics

Lancaster's website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

8. Lancaster Updates

Lancaster may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised Last Updated date. Lancaster encourages you to review this policy regularly.

9. Contact Lancaster

For questions about this Privacy Policy or Lancaster's data practices, please contact us: